Privacy Policy
1. Introduction
Cradlefin Group respects your privacy and is dedicated to protecting your personal data. This policy outlines how we manage your information when you visit our website, regardless of your location. It details your privacy rights and the legal protections afforded to you. We strictly follow UK GDPR and are registered with the ICO.
2. The information we collect
Personal data refers to any information about a person from which they can be identified. We may gather, use, store, and transfer various types of personal data which we have categorised as follows: Identity Data (name, username), Contact Data (email, telephone), Technical Data (IP address, browser type), and specific Profile Data.
3. How is your personal data gathered?
We employ various methods to collect data, including direct interactions where you provide Identity and Contact Data by completing forms or communicating via post, phone, or email. This also includes personal data provided when applying for roles or subscribing to our services to ensure we provide a bespoke user experience.
4. How we use your personal data
We will only process your personal data when permitted by law. Generally, we use it to perform a contract we are entering into with you, or where it is necessary for our legitimate interests, provided your fundamental rights do not override those interests. We ensure all processing is conducted in a fair and transparent manner at all times.
5. Disclosures of your information
We may share your data with internal and external third parties, including service providers acting as processors for IT and system administration. We mandate that all third parties respect the security of your personal data and treat it in accordance with the law, ensuring appropriate safeguards are in place throughout.
6. Overseas data transfers
We may share your data within Cradlefin Group, which could involve transferring information outside the UK or European Economic Area. Whenever we transfer your personal data externally, we ensure a similar level of protection is maintained by implementing at least one of the legally approved safeguards for international transfers.
7. Data security
We have implemented robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised manner, altered, or disclosed. Access is strictly limited to employees, agents, and contractors with a genuine business need to know, all of whom are subject to a duty of confidentiality.
8. Data retention
We will only hold your personal data for as long as necessary to fulfil the purposes for which it was collected. This includes satisfying any legal, regulatory, tax, or accounting requirements. In the event of a complaint or potential litigation, we may retain your personal data for a longer period to protect our interests.
9. Your legal rights
Under data protection laws, you possess specific rights regarding your personal data. These include the right to request access, correction, or erasure of your information, as well as the right to object to processing. You may also request the transfer of your data or the withdrawal of consent at any time as required.
10. Glossary
Legitimate Interest refers to our business interest in managing our operations to provide the most secure and high-quality service or product. Performance of Contract refers to the processing of your data where it is necessary for the execution of an agreement to which you are a party or to take steps at your request.
11. Cookies
You can configure your browser to reject all or some cookies, or to alert you when websites access them. Please note that if you choose to disable or refuse cookies, certain sections of this website may become inaccessible or fail to function correctly, affecting the overall user experience provided by Cradlefin.
12. Third-party links
This website may contain links to external websites, plug-ins, and applications. Engaging with those links may allow third parties to collect or share your data. We do not control these external sites and are not responsible for their privacy notices. We encourage you to read the policy of every website you visit.
13. Changes to the policy
We review our privacy policy regularly. This version was updated on the date shown in the document footer. It is essential that the personal data we hold about you remains accurate. We encourage you to check this page frequently to ensure you are aware of any modifications to our practices.
It is vital that the personal data we hold about you is accurate and up to date. Please ensure you inform us if your personal information changes during your relationship with us so that we can maintain the integrity of our records and provide the best possible service throughout our engagement.
14. Your duty to inform us of changes
Cradlefin Group acts as the controller and is responsible for your personal data. We have designated a data privacy manager to oversee queries regarding this policy. They ensure that our fiduciary responsibilities are met and that your data is handled with the highest level of care and professional integrity.
15. Controller
16. Contact details
If you have any queries regarding this privacy policy or our data practices, please contact our data privacy manager at the Cradlefin Group headquarters or submit an inquiry through our official online form. We aim to respond to all legitimate requests and questions in a timely and professional manner.
16.1 Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory body for data protection. We would, however, appreciate the opportunity to resolve your concerns ourselves before you approach the ICO, so please contact us directly in the first instance.